Cancellation Policy

24 hours notice is required for canceling any appointment.

Less than 24 hours notice will be considered a missed appointment and a $70 fee will be charged for all missed appointments booked for 1 hour or less. A $110 fee will be charged for all missed appointments booked for greater than 1 hour. Missed appointments without any notice will be charged at the full rate of the treatment booked.

Cancellations must be done using the Online Booking System or call (613) 812-8850.

New Patients

If it is your first appointment, you will receive an email with a link to fill out a confidential health history form. Alternatively, you may download the Confidential Case History Form and bring it with you to the appointment, or arrive 15 minutes early and fill it out at the clinic. Your appointment will start with a review of this form prior to your assessment and treatment. Please make sure to arrive early enough to fill out the form so that you do not lose any appointment time.

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Treatment Length

The length of your treatment includes a review of your confidential health history form (for new clients), assessment and treatment. These are all completed within the time you have booked. We recommend a 60 minute session for new clients so that there is time to complete the review and assessment, and also leave time for a treatment.

Informed Consent

Each session booked includes a brief assessment of your case prior to the actual treatment. You and your massage therapist will mutually agree on what needs to be treated prior to starting your treatment. You may withdraw consent or request to change your treatment at any time.

Privacy Policy

As Health Information Custodians (HIC) under Ontario’s Personal Health Information Privacy Act (2004), all Massage Remedy RMTs are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information.

It is not the practice of Massage Remedy to buy, sell or trade private information.

Massage Remedy’s responsibilities include:

  • Collect only the information that may be necessary for your care
  • Keep accurate and up-to-date records
  • Safeguard the medical records in her possession
  • Only when it is deemed necessary for your treatment , and with further written permission, will she contact other health care providers outside the clinic
  • Information may be shared with another health care provider (including any member of a regulated health profession under the Regulated Health Practioners Act) and organizations on a “need to know” basis only where required for your care (emergencies, serious safety issues)
  • Disclose information to third parties only with your express consent, or when necessary for legal reasons
  • Retain and destroy records in accordance with the law

Your request for care implies consent for the collection, use and disclosure of your personal health information for purposes related to your care. As noted above, other purposes require your express consent

Your rights include:

  • Understand the purposes for the collection, use and disclosure of your personal health information
  • Refuse or give consent to the collection, use, or disclosure of your personal health information, except where required by law
  • Withdraw or change your consent
  • Access to view your records
  • Request amendments to your records
  • Obtain copies of your records (please request the fees for this service).
  • Complain to the Office of the Information and Privacy Commissioner (OIPC) about a custodian’s refusal to give you access to all or part of a health record
  • Make a complaint to the Information and Privacy Commissioner about any breach of your privacy

If you have any concerns about the accuracy of your records, if you would like to discuss our privacy policy in more detail, or have specific questions or complaints about how your information is handled, please contact your RMT or Massage Remedy’s privacy officer, Cynthia DeRoche, on-site, or by telephone at (613) 812-8850.