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Phone lines are down!

Due to a network attack on our provider, the phones at Massage Remedy are not working, nor is voicemail. You can still reach us at 613-812-8850 at any time. We apologize for the inconvenience.

Massage Remedy is open!

We are very pleased that the lockdown is over. Thank you to everyone who is doing their part to keep everyone safe and healthy. Massage Remedy continues to provide care for their clients, but we ask that you consider the risks of potential exposure against the risks of not receiving care. Although we take every precaution possible to reduce your potential risk, because we are in close proximity during treatment, we cannot eliminate that risk. Thank you for your ongoing support!

Online Booking Now Open!

Cynthia DeRoche is now accepting bookings online. When you book, please make sure to read your emails carefully as there are some requirements for pre-screening. Bronwen Gemmill is not accepting online booking at this time.

When are we going to start scheduling treatments again?

We were excited to hear the news Wednesday that the Ontario government has given the go-ahead to health care providers to begin providing non-essential services immediately. This would include massage therapy services.
We thank you for your patience over the last two months. We have missed you and look forward to seeing you soon. However, we must take careful and measured steps. There are still several obstacles to be overcome:
1. The go-ahead provided today was generic to all health care providers. We did not receive advance notice so we are waiting for a full response from our regulatory college (CMTO) on how to proceed.
2. As you will have undoubtedly heard, the demand is overwhelming for PPE such as, masks, face shields and sanitizers. These items are in short supply worldwide. The safety of our patients and our massage therapists is paramount and we must have these necessary safety precautions and measures in place before we can reopen.
3. We have been advised by the CMTO to update our guidelines on Infection Prevention and Control. The required readings are hundreds of pages and these updates require many changes in our clinic, which will take some time.
4. The directive from the Ministry of Health calls for a gradual reopening with a limit in the number of visits for the safety of our clients and RMTs.
As we work towards reopening, rest assured, once the necessary safety protocols are in place we will be contacting you to start scheduling appointments.

Gift Certificates

We regret that we are not able to sell gift certificates at this time. Because the clinic is temporarily closed, it seems prudent to wait until we are able to treat again before accepting payments. We apologize for any inconvenience this may cause.

A Note on COVID-19

Sadly, because of COVID-19, Massage Remedy is closed until further notice. Online booking will not be available until we are given a directive by the province and our governing college that it is safe to resume practice. We look forward to providing massage therapy for you in the future.

Direct Billing Available!

Do you hate paperwork? Are your massage receipts collecting in your wallet, or getting lost? No problem, I will submit your receipts for you and bill your insurance provider directly. The approval from your provider is instant and fool proof. All you have to do is remember to bring your insurance card. Just another way I’m trying to provide you with great customer service and personalized care.

New Scheduling System, JaneApp

Most of you have probably received an email by now inviting you to register for the new online booking system. JaneApp is user friendly and you should find it just as easy as the previous system. I encourage you to register by clicking the link in your welcome email so that there is a seamless transition as your profiles are merged from the old system to the new.
I’m always trying to offer the best service to my clients, and JaneApp allows me to do just that. Electronic charting saves mountains of paper and makes record collection easier if you ever need me to provide copies of your chart to a third party, like your insurance company. Thanks for your continued patronage!

New Payment Option!

By popular demand, debit payments will now be accepted for your massage therapy session. Using your debit card is a great way to support small business owners who often have to pay high fees for credit card transactions.